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Operations

No marketing can replace excellence in operations

One of the most common reasons residents and businesses cite for dissatisfaction with their broadband is lack of customer service – lack of responsive operations and maintenance. Large multi-state network owners consolidate their response teams so they can build efficiencies and maximize profit. This has led to companies like Comcast being the most “hated” companies in America.

Fiber Community’s local focused structure favors placing operations and maintenance (including customer service functions) as close to your project as possible. We hire local field technicians who function as the front-line of support for the various service providers on your network.

Not only can we help you maintain a stellar operations reputation, if it is your intent, Fiber Community can help grow your production network – whether that means increasing take rates or using project revenues to extend service areas or growing service offerings.